Frequently asked questions

Self-storage or self-storage offers individuals and companies a separate storage space to store goods that you cannot store at home or at your company. It is a growing market in Europe (already mature in the United States).

Storo is a self-storage brand that keeps all your belongings neat and safe in a pleasant environment. It is easy to use, available online 24/7 and affordable.

The dimensions differ per location. You can find the correct dimensions on the information page of the various locations. The storage areas typically range from 1m² to 28m², with the exception of locations where larger formats are also available.

The height of the storage areas varies per location (typically up to 3m). The exact heights can be found on the information page of the various locations.
Be sure to take a look at our website!

There are different types of storage spaces. You can choose between a locker and a regular storage space. These vary in area. There are rooms available on the ground floor, which are accessible without stairs or elevator. A staircase and elevator are provided for the storage rooms on the first floor. These spaces are cheaper. Some locations also have storage spaces that are accessible by transport (drive-through storage spaces).

We guarantee a minimum temperature of 12 degrees to optimally protect your goods.

No liquids may be stored that could pose an environmental, fire or health hazard. In our general terms and conditions you can find what you can store.

There is always natural ventilation throughout the building and the storage areas.

This depends on your stuff or Zalando addiction.

You can estimate the space you need via the renders on the website. These give a good idea of ​​the space and what fits in it. You can also drop by to view the various options. But for this you can make an appointment online or you can also call the number 03 376 07 63.

Thanks to our flexible contracts, you can switch rooms if you would like more or less space over time. To do this, please contact Storo.

The rental price of a storage space depends on the location and the surface. You can find the prices at overview boxes.
Prices include VAT.

The easiest way to rent storage units is through the website.
You can contact us if you have any questions. You can call us on 03 376 07 63 and email us at info@storo.be or the email address of your branch.
You can also make an appointment and come and have a look at us.

Are you going to live with your Romeo? Store your extra bedroom at Storo.
You can purchase moving boxes and packing materials online in the booking process. These goods are placed in the box two working days after the conclusion of your contract. You will have to give permission for this.

You can find various tips on how to properly pack your goods on our news page.

The minimum rental period for a storage space is one month.

There is no maximum rental period. The storage spaces can be rented for as long as desired.

What you may or may not store can be found in our general terms and conditions on the website.

You must be 18 years old when renting a space as you must sign a contract.

For safety reasons, there is no electricity in the boxes. On larger formats, electricity and automatic lighting are provided (this is stated separately).

You gain access to your room via the app and a six-digit code that you can find in the customer portal and receive via SMS.

Does the app no longer work or has the battery of your mobile phone given up again?
If the app does not work, we recommend using the keypad.

Does the keypad no longer work?
Try with the app!

Has the power gone out?
In the event of a power failure, the correct authorities are notified and a solution is sought as soon as possible.

Still not successful?
Check whether you are logged in to the app, connected to the Storo WiFi network or your mobile internet. Has your contract already started or has just expired? Is there still a payment outstanding?

If this is all in order and you cannot enter, please contact Storo's help number. (03 376 07 60)

You can do this yourself via the customer portal. On the access rights tab you can give someone else access to your storage space. You can also add an end date.

You can send an invite via the customer portal to the person you would like to give access to. (e-mail address) He will then receive an email and can then access the box in a few steps. This person will see the shared boxes in his app. No automatic access code will be created for this person.

This pin code can be requested via the email address of your location.
This happens regularly, for example, with transport companies that do not want to use an application but do want to use an access code. This can also be changed monthly on request.

You can do this via the customer portal in the management of your box, you will find this in the section access rights.

Below you will also find a video of how to do this.

You have 24/7 access to your storage space with your access code and app.

There are trolleys that you can borrow to take things from your car to the space.
Always place it back so that everyone can use it!

Some storage areas are accessible by car. You can always drive into the loading and unloading zone to unload your goods.

Make sure you close the door properly at all times. In a storage room with a roll-up door, you close the bolt properly.

Yes. Access control is in place to ensure the safety of the customer.

24/7 camera surveillance is provided. Each box is also separately equipped with an alarm.

The price depends on the location, size and rental period of the storage space. Since we want to be transparent, you can find the starting prices on the website. The price for your storage space always includes VAT. In addition, you also pay a monthly fee for the insurance (depending on insured value).

There are no additional and hidden costs. You only pay the rent and insurance for your storage space.

You do not pay a deposit for your storage space.

You register yourself via the website. This makes it completely free and you do not pay any administration and registration costs (unlike many other providers). You also don't pay any money for a slot as this all happens automatically.

The money will be automatically debited from your account two days before the new rental period. If the payment was not successful, you will receive an email with the invitation to change your payment details in the customer portal.

• Indoor and outdoor parking at the location
• Using a trolley
• Administration costs and unlimited use of the helpdesk
• 24/7 camera security
• 7/7 access to your storage space

A separate monthly fee must be paid for the insurance. This is mandatory and cannot be added to the rental price as this amount depends on the insured value.

You do not have to pay an advance with us.

You do not have to pay a deposit when you close your contract.

You can pay with Visa, Mastercard and Bancontact. The funds will be automatically debited from your account 2 days before the start of the new period.

You can always change your payment details in the customer portal. Make sure that these are correct, otherwise you may lose access to your box.

The notice period must be communicated seven days before the start of a new period.
This can be done via the customer portal. Make sure that the box is empty at the end of the period. This is checked by a Storo employee. If the box is not empty, the rental is automatically extended.

For instance. I entered into my contract on August 23. Then I have to cancel before September 16 for the new period that starts on September 23. My box must be empty on September 23.

You can cancel the rental contract via the customer portal under the tab cancel rent.

This can be done by reporting this to the administration. You can do this by emailing or calling the location where you keep your goods.

You can find your invoices and payments in the customer portal in the section 'my payments'.
Watch the video below of where you can find this.

You can find your contracts in the customer portal in the management box under the section 'rental contract'.
Watch the video below of where you can find this.

Yes, insurance is mandatory for the rental of a storage space. It is in your interest to insure your belongings. All our locations are of course fully covered against, among other things, natural disasters, but it is necessary that you insure your belongings against loss or damage when you store them with us.

Depending on the value of your belongings (minimum of €2,500), you can take out insurance for your belongings from as little as €5 per month (incl. VAT). This monthly amount also provides for all administration related to insurance, 24/7 camera security and optimal protection of your goods! Because we have several policies, we enjoy an interesting rate. So you too!

This insurance is provided for during the booking process (via a policy offered by Vivium specially developed for Storo customers).

You can take out insurance with Concordia, specially tailored to Storo customers. The general conditions can be found here: General Conditions Insurance.

In case of damage, please send an email to: claims.ANT@concordia.be.

You can find your insurance certificate in the customer portal under management box under the 'rental contract' section. You will also find an example of an insurance certificate on our website.

When booking a box online, you must note your mobile number. You will receive a message with a link to the app. When you open this link you will automatically end up in the app, you only have to put it on your start screen and your app is installed. Log in, you're done!

You use the app to enter the branch (incl. entrance and various gates) and your box. You close it manually, make sure you don't forget this. You can assign other users via the customer portal to access your box.

Yes, you can enter the location using the keypad. You have to take into account that there is not a keypad at every entrance.

Inside, there is also a keypad at designated places to open the box. Use the keypad that hangs on the floor of your box.

A keypad is a keypad that hangs from the entrance. Entering a six-digit code will open the door or gate.